Please verify within 24 hours of carrier confirmed delivery, the accuracy of your order. We strive to make every shipment accurate. In the unforeseen circumstance that there is a discrepancy with the product received and the packing slip, please contact Customer Service at 1.888.785.7883 ext. 1. Once verified, please immediately remove the product from the shipper.
Attached to your paperwork, you will find a return label. The return label is a part of our process for returning shippers. Please place the return label directly over the shipping label or remove the original shipping label from the outside of the shipper shell. Secure the lid on the shipper with a plastic zip-tie.
The final step will ensure the shipper is returned to ABS Canada, please choose one of the options listed below.
- Call ABS Customer Service- 1.888.785.7883 ext. 1
- Arrange for a pick up by calling Purolator – 1.888.7447.123 (1.888.SHIP.123). Follow the prompts.
- Drop the shipper off at a Purolator designated return location. To find a location near you please visit http://www.purolator.com and go to FIND SHIPPING CENTRE
- Give it to a Purolator driver, be sure to discuss with the driver a designated area of returns and for pick-ups to avoid confusion.
A non-refundable fee of $50.00 will be charged for all shippers not returned within 30 days of shipment. Shippers not returned within 60 days from time of shipment will be charged an additional $1000.00 fee.
If you encounter any obstacles or have questions please contact Customer Service at 1.888.785.7883 ext 1 and we will be happy to assist you.